Open Counter

Open Counter revolutionizes the way small businesses handle bookings by enabling customers to book appointments through voice commands via AI assistants like Alexa+. This innovative system allows business owners to set up their services in a single spoken conversation, seamlessly integrating with Google Calendar with just one click. Customers can access real-time availability, receive booking confirmations, and manage appointments effortlessly.

Key Features

• Simple Setup for Owners: Describe your business—services, prices, and available hours—to Ozza, the AI assistant. A live checklist helps complete the setup as you talk.
• Stress-Free Customer Experience: Customers can simply ask for a service, like "Book a haircut tomorrow afternoon, I'm Thandi." Ozza provides accurate available times, reads the booking details back, and confirms only after receiving a clear approval.
• Comprehensive Integration: Connect Google Calendar to ensure personal appointments automatically block off booking slots, avoiding double bookings.
• Clear Communication: Customers receive a detailed receipt that shows every checked rule, including a unique booking code, ensuring transparency and trust in the booking process.

How It Works

Open Counter employs an efficient server system to manage customer interactions, ensuring that every booking adheres to specific rules and provides a positive experience:

flowchart LR
  subgraph Customers
    A[Alexa+ / any MCP assistant]
    V[Voice page<br/>Whisper speech-to-text]
    W[Booking page]
  end
  subgraph "Open Counter (Cloudflare Workers)"
    M["MCP server<br/>/mcp (directory) · /mcp/{slug}"]
    N[Understanding<br/>parser first, AI only fills gaps]
    G{{"The counter: 8 checks<br/>accepting · voice-allowed · open · notice<br/>free · locked · confirmed · written"}}
    D[(D1: businesses, bookings,<br/>slot locks, alerts)]
  end
  C[(Owner's Google Calendar<br/>or built-in diary)]
  P[Owner's phone<br/>Web Push alert]
  A --> M
  V --> N --> M
  W --> G
  M --> G
  G --> C
  G --> D
  D --> P

Each booking process is streamlined, ensuring no conflicts occur and only available slots are offered. The use of AI and a decisive backend keeps operations efficient and reliable.

Try It Out

Experience the straightforward booking process in just a few minutes:

1. Book by voice on the live site.
2. Cancel bookings easily using the provided code.
3. Engage as an owner and explore the dashboard for real-time updates and alerts.
4. Test as an AI assistant using the provided API endpoints to see how Open Counter works behind the scenes.

View it in Action

For a visual demonstration, watch the demo video showcasing the functionality of Open Counter.

Future Developments

Planned features include adding options for specific stylists, integrating with WhatsApp for booking, and implementing SMS reminders for appointments.

Open Counter not only simplifies booking for small businesses but also enhances the customer experience with intelligent, reliable scheduling solutions.